Educate. Encourage. Empower.
Dental Office Conversations™ (DOC) – an overview
Breakthroughs come when you measure words, improve your speaking and impact a person’s emotions. Powerful words and verbal skills change the world you live in. Words have power. They describe your past … “when I was 10, I fell out of a tree and broke my arm”. And they also create the future … “this weekend, I’m going to repair the fence in the back yard.”
So, what can we learn from this? If our words are the very tools that create our reality, then surely, they are the most powerful tools we have? Clearly, we should only pick the very best words in order to create our very best reality?
That’s what we’re going to do … design and create our very best future.
Welcome to Dental Office Conversations™. I will be guiding you along the path of improved communications with your team and your patients so you can influence them in a positive way with words that move them to take action. It’s kind of like an unfair advantage.
Because the words you use attract people. Or, your words are repelling people or leaving them flat.
Gary Chapman in his book, Love as a Way of Life, uses the vivid metaphor for words as being either ‘bullets or seeds’. If you use your words as bullets with a feeling of superiority and condemnation, you are cutting people down and you are not going to be able to create a meaningful relationship of trust. If you use our words as seeds with a feeling of support and good will, you can grow your business as you build a relationship in positive ways.
So, in Dental Office Conversations™, you will learn to align your words, voice inflection and tone, eye expression, body language, and actions in an honest communication.
This is our goal. To influence others by way of our words.
Each video verbal skill will fall into one of 8 categories … Case presentation / Clinical procedures / Front desk / Doctor / Hygiene / Marketing / New patient / and Diagnostic disciplines.
Each video training will contain a verbal skill where we will clearly define the specific problem that is solved for a specific person. We will break each verbal skill down, line by line, so you understand the applied psychology behind the script.
You will know the who, what, why, where, when and how to employ the verbal skill.
You will also have a transcript of each verbal skill video module for you to take to your staff to review and understand.
What could be better.
So, yeah … let’s do this.
D.O.C. - Dental Office Conversations
What we say in the dental office impacts patient’s emotions. And, people move towards things that they are emotionally attracted to. They buy things that move them emotionally.
You want people to perceive the need for your care, understand the urgency, except what you’re saying and move forward with your best option dental care.
Visual aids, graphs and charts are important during the new patient appointment and case presentation … but nothing will impact your patient’s emotions more than your verbal skills.
Our words are the very tools that create our reality. They are the most powerful tools we have! Then, shouldn’t we only pick the very best words in order to create our very best reality and future?
It’s kind of like an unfair advantage that you will develop. That’s what we’re going to do in this course.